Short Term Stays will issue a refund on your behalf. If you would like us to issue your guest a full or partial refund, please do so by submitting a Refund Request:
- Click Bookings on the side Menu. Then select, View Bookings.
- Under Search Bookings, search for the guest using their name, booking number or email address.
- Once you have located the booking, click on the booking number to view the booking summary.
- Select I Have a Problem and follow the instructions.
All refund requests are processed within 48hours of receiving the request. Once the refund has been issued it can take 3-7 business days for the refund to show up on their credit card statement.